Ugh, here's the boring stuff. Same shit errrday, but it's important!
- All purchases are final.
- All orders have automatic shipping costs calculated upon check out, based on Australia Post pricing - due to weight, size and destination. Each parcel is shipped with tracking, unless stated otherwise.
- General processing turn around is 1-2 weeks depending on demand.
- Processing turn around during custom order peak periods (January, April, July and October) is 2-4 weeks depending on demand.
- If you have received faulty stock, a replacement or full refund can be issued, depending on your preferred choice/stock on hand.
- Refunds/returns for lost or damaged stock are not mandatory, however I do encourage customers to reach out with concerns to see if assistance can be provided.
If you purchased your item from a FTLOV stockist:
If you purchased your item through from an authorised FTLOV stockist any request for a refund or exchange must be directed to that stockist. Any of the above conditions may not apply.
Colour alterations: Please be aware that actual colours may vary. This is due to the fact that every computer monitor, laptop, tablet and phone screen has a different capability to display colours. Everyone also sees tones of colour differently. FTLOV aims to edit listing photos to show all products as life-like as possible, but please understand the actual colour of your product may vary slightly from your monitor display.
Blemishes: Due to the nature of using plywood as the main material of choice, each product has a unique texture and grain to it. This may result in some blemishes or imperfections.
Pugs included!: Because each item is designed and assembled in a private home studio, some pug “glitter” may creep into your order unintentionally. Although the aim is to keep this to a minimum, please be aware of this If you have pet allergies.