FAQs

How can I pay for my order?
FTLOV offers numerous highly secure payment methods during check out:

1. Secure Credit or Debit Card Payment via Shopify Payments. 
Through this service, businesses in Australia can accept Visa, Mastercard, and American Express debit and credit cards.

2. Secure Payment via PayPal.
Through this service your payment details are never exposed to us and are securely encrypted on PayPal’s own servers.

3. Secure Payment via Afterpay. 
Afterpay is a lay-by "buy now, pay later" style payment system. (Australian Customers Only).

Can I change my order?
FTLOV prides itself on a quick turn around. If you wish to make alterations to your order, please reach out ASAP to see if this is possible. However, these changes cannot be guaranteed. Each customer holds the responsibility to provide the correct order details upon purchase.

What does shipping cost?
For complete shipping information check out our Shop Policies page. 

How long does shipping take?
Once your order is shipped, Australia Post will provide shipping updates as your package is processed throughout their mail facilities. Please be aware, FTLOV are unable to control the speed of the post once orders are posted.
Generally, shipping times are normally 1-7 business days Australia wide and up to 8 weeks for the rest of the world.

Where are you based?
FTLOV is based just outside Melbourne, Victoria in a quiet little down located on the Mornington Peninsula. All items are produced in a private home studio.

Does FTLOV offer custom, one-off designs?
Yes! Custom orders are available quarterly throughout the year. Check out the Custom Orders page for more information.

Does FTLOV offer wholesale orders?
Yes! Wholesale orders are available regularly throughout the year. Minimum orders are required. Send an email via the Contact page to request a wholesale catalogue!

Does FTLOV take part in markets or in-person events?
Yes! FTLOV takes part in regular pop culture conventions. Keep track of appearances via Instagram!