CUSTOM ORDERS

Love candy hearts? But want something specific? No worries, custom orders are available four times a year!

Custom designs are so exciting, and I just love seeing what you all come up with - from the most creative and hilarious, to the heartwarming and timeless. Don't miss out - put a reminder in your phone for the dates listed below:

2021:


Custom order listings will only be available during the above dates. Interested in placing an order? Simple! I'mah break it down for y'all.


- Earrings.
- Brooches.
- Adult merit brooches.
- Stickers.
- Badge/pin packs.
- Keyrings/Keychains.
- Wall hangings.
- Christmas decorations (seasonally).

Customise them all! Find the relative links via the website.
https://www.ftlov.com.au/collections/all/custom-orders

Follow the instructions below to make your ordering process smooth sailing.

INSTRUCTIONS:
- Select the main colour of your choice via the options outlined within the product listing.
- Outline your design requirements in the 'custom text' box found within the product listing.
- Mixed colours also available (please select 'custom colour' and make note of your colour selections in the 'custom text' box via the listing).
- Do you require specific spacing or format for the wording? Outline your formatting when submitting your custom text request.

Example:
(Line one) Home. (Line two) Sweet. (Line three) Home.

Or maybe you'd prefer odd earrings that aren't matching?

Example: 
Earring one design: Xena / Earring two design: Nero.


It's that easy!

COLOURS:
All main colours listed are apart of the standard FTLOV range. If your design falls outside of these, (for example: navy blue, hot pink, peach, etc). it is considered a 'custom colour'. Available via all custom listings - Custom colours are $5 extra due to having to purchase additional supplies to accommodate for your request.


SPLATTER EFFECT:
Splatter requests have become more popular over time. Therefore, there is now a separate option to request this. This can be for one colour, or numerous colour combinations. Available in brooches, earrings, walls hangings and Christmas decorations - Splatter is $5 extra due to the additional time it takes to accommodate for your request.


DOUBLE SIDED:
Double sided requests have become more popular over time. Great for shop signs where you can flip them around! Therefore, there is now a separate option to request this when it comes to wall hangings. This can be for one colour, or numerous colour combinations. Dual sided wall hangings are $85 each extra due to the additional time and supplies it takes to accommodate for your request.


*NOTE: All candy heart designs are made of two layers and come with a default red backing (lettering and heart outline detail) as homage to the traditional colours from the confectionery design, unless stated otherwise. Alternatively, red facing designs come with a default ivory backing.

If you wish to change this to a colour option of your choice, please address this in the 'custom text' box with the rest of your design request.

Example:
Primary colour (front facing): Black.
Secondary colour (lettering): Ivory/white.

Your custom request should transfer during check out. If there are any issues with this, I will send a follow up email with order confirmation details. 

Let's make your candy heart dreams a reality.

DISCLAIMER:
All custom orders are made to the specifications submitted in the 'custom text' box during purchase. Since the products are custom made, they are non-returnable, non-exchangeable and non-refundable (unless FTLOV have made an error during production of your item). FTLOV holds NIL responsibility for any mistakes upon order submission. All sales are final once purchased, so please make sure all spelling and instructions are clear and correct to avoid any confusion.

Turn around: Custom orders have a 2-4 week turn around, depending on the demand. Any additional delays will be communicated via email.

Need some inspo?
Here are some examples of previous custom orders to get those creative juices flowin'...


*Please be aware of candy heart sizing - 
Brooches/adult merit brooches/earring bottoms have an inner heart of approx. 30mm in width/30mm in height. This is where the design will be placed. Due to the small facing, shorter sayings/words will present best.

Keyrings/keychains have an inner heart of approx. 30mm in width/30mm in height. This is where the design will be placed.
Due to the small facing, shorter sayings/words will present best.

Christmas decorations have an inner heart of approx. 60mm in width/45mm in height. This is where the design will be placed. Due to the larger facing, short and medium sayings/words will present best.

Wall hangings have an inner heart of approx. 150mm in width/110mm in height. This is where the design will be placed. Due to the larger facing, short, medium and larger sayings/words will present best.

If you are unsure about how your design will look on the option you desire, feel free to send FTLOV a message and a mock up can be designed free of charge for your approval prior to purchase.